Paid Internship Programme

International Client Services and Admin Support Internship

  1. Starting June 2019
  2. Timetable 9.30 to 4.30 30 hours/week
  3. 30 hours/week (Monday to Friday 6 hours a day plus one-hour break)
  4. Length of the internship: 6 months
  5. Possibility for career progress within our company after your internship
  6. Location: Cambridge, UK (5 minutes’ walk from the train station)

Anyone who’s done it will tell you that choosing to train as an English language teacher was a game changer. New vocation, new job, new countries, new languages, new friends, new workmates, new loves, new life… not every job allows you to be part of someone’s life changing decisions.

We need you to join our small international and enthusiastic team to help move our projects forward. Through the tasks of the job and by working with us you will learn more about:

  • Customer service best practices in an international context (B2C and B2B)
  • Customer flow management and effective use of CRM
  • Web content management / CMS
  • SEO, marketing planning and execution
  • Multi-media communication platforms
  • Market research
  • and more

About Frameworks Education Group:

Our Group is an International Education focused company incorporating three brands; StudyCELTA (www.studycelta.com), a student recruitment and marketing agency helping connect aspiring English language teachers from all over the world to courses in over 135 locations across the globe, ELTcampus (www.eltcampus.com), an innovative online English teacher training platform, and TEFLwork (www.teflwork.com), dedicated to helping qualified English language teachers find work and progress with their careers.

We also produce a monthly newsletter called ELT Today for our high number of subscribers worldwide as well as a number of marketing services for the English language teaching sector internationally.

During this internship at Frameworks you will be working in a small dynamic team based just a short walking distance from Cambridge Train Station.

Internship Summary

Your main area of focus during this internship will be in the
following areas

  • Assisting our customer service team
  • Assisting our admin process (students’ applications, invoicing etc.)
  • Helping to maintain our web content up-to-date
  • Assisting our marketers with various tasks when required
  • Other related duties

Anything else?

As you’d expect, we’d like someone who is punctual and friendly who can complete tasks on time autonomously and efficiently. Sometimes we get very busy, so we need someone who can bring lots of energy and enthusiasm.

Experience in these areas would be a great start:

  • Some customer service and admin experience in an office environment (desirable)
  • Good knowledge of Microsoft Office (essential)
  • Good knowledge of Gmail and email communication (essential)
  • Some knowledge of WordPress (desirable)
  • Any other relevant experience to this job that you may have (an extra)

Qualifications:

  • Recent Masters level graduate or Honours degree (in a relevant subject such as International Business, Intercultural Communications, Business Management, Marketing, etc.)
  • Any other qualifications that you may consider relevant to the job

Your personal attributes:

  • An international outlook
  • Autonomy and a strong sense of initiative
  • Eye for detail and observation skills
  • Ability to multitask, prioritise, and manage time effectively
  • Quick learner
  • Ability to bond in a small team
  • Positive and dedicated
  • Professionalism and excellent time management

Internship Details:

  • 6-month contract
  • 30 hours/week – Monday to Friday
  • Annual gross salary: £18,000 pro rata (based on a full-time contract of 40 hours/week)
  • Possibility for career progress within our company after your internship
  • During your 6 months internship placement you will have paid holidays including national and bank holidays and 14 days
  • Location: Cambridge, UK (5 minutes’ walk from the train station)
  • Starting: as soon as possible

To Apply:

Please email careers@frameworkseducation.com, including an up-to-date copy of your CV and a covering letter explaining why you are interested in this internship and why you think you are a suitable candidate. Please, note that only shortlisted candidates will be contacted for next steps in the application process, and that references may be required at that point.